Your next adventure
Become the backbone of exceptional customer service!
Are you looking for a position where your attention to detail, combined with your ability to work independently, makes a difference every day? Does your commitment to customer service, combined with your collaborative spirit, set you apart? Do you enjoy preparing proposals and rigorously following up on projects just as much as maintaining effective communication with clients and teams? Then this role is made for you!
At Zéro-C, innovation is part of our DNA. Since 1969, our company has stood out in refrigeration, air conditioning, and ventilation across the commercial, institutional, and industrial sectors.
Here, your mission as quotation agent, you’ll be responsible for preparing bids and handling client files, as well as ensuring rigorous follow-up on analyses, costs, and document compliance to guarantee quality service and smooth communication within the department and with clients.
Does this opportunity speak to you? We invite you to read on!
Your tasks
Recommendation handling
- Open calls for bids;
- Submit price requests on Freshdesk;
- Prepare the required spreadsheets;
- Prepare and submit bids;
- Process parts orders.
Customer file handling
- Handle the recommendations email inbox;
- Respond to customer inquiries regarding service calls, parts, quotes, and the status of cases;
- Ensure that files are updated and tracked;
- Maintain a level of customer service that meets company standards.
Internal Coordination
- Work closely with the purchasing, dispatching, and billing departments, as well as technicians;
- Handle priorities and ensure deadlines are met.
Other Responsibilities
- Perform any other related administrative tasks associated with the position.
Your background and your strengths
Are you the person we’re looking for?
- A college diploma (DEC) or vocational diploma (DEP) in refrigeration and air conditioning is a plus;
- Any relevant training and/or experience in the air conditioning and/or refrigeration field may be a plus;
- Proficiency with the MS365 Suite;
- Attention to detail, thoroughness, and an analytical mindset;
- Ability to work independently, with excellent organizational skills, and as part of a team;
- Ability to work under pressure and adapt to emergencies;
PASSION – COMMITMENT – INNOVATION – TRUST – RESPECT – DILIGENCE
What we offer you
- Competitive salary based on your skills, abilities, and experience.
- Dental, supplemental health, and life insurance.
- Group RRSP.
- Telemedicine.
- One day of remote work per week.
- Work ends at 12 p.m. every Friday of the year.
- Work-life balance with a flexible schedule.
- Paid time off to recharge and unwind.
- Skills development and ongoing professional support.
- Personalized onboarding and integration from day one.
- Occupational health and safety.
- On-site parking with electric vehicle charging stations.
- Corporate clothing provided and casual dress in daily life.
- Company events to strengthen team spirit.