Your next adventure
Combine your strategic vision with your human leadership to shape the future of our HVAC/R department.
As a hands-on leader, you ensure the overall performance of the service department by balancing operational excellence, team development, customer satisfaction, and profitability. You play a key role in the organization’s growth by translating strategic directions into concrete actions and mobilizing your team to achieve results.
At Zéro-C, innovation is part of our DNA. Since 1969, our company has stood out in refrigeration, air conditioning, and ventilation across the commercial, institutional, and industrial sectors.
In an environment where priorities evolve rapidly, client emergencies are frequent, and the unexpected is part of daily life, you know how to bring structure, make decisions, and keep your teams engaged and high-performing. Your ability to navigate complexity while keeping your eyes on the goals is essential to the department’s success.
Does this opportunity speak to you? We invite you to read on!
Your tasks
- Ensure overall management of the service department’s operations and drive the achievement of performance, quality, profitability, and customer satisfaction goals.
- Develop, communicate, and implement departmental action plans in alignment with company objectives and growth perspectives.
- Maintain a comprehensive overview of operations and establish the right priorities in a dynamic environment marked by numerous emergencies, unforeseen events, and competing demands.
- Demonstrate leadership and sound judgment in complex situations to ensure business continuity, respect for client commitments, and team mobilization.
- Implement and track performance indicators to enable proactive activity management and informed decision-making.
- Identify, prioritize, and manage continuous improvement initiatives aimed at optimizing processes, increasing operational efficiency, and supporting departmental growth.
- Mobilize, coach, and develop team members by fostering engagement, autonomy, accountability, and skills development.
- Oversee recruitment, onboarding, training, performance evaluation, and succession planning to build a strong, skilled, and sustainable team.
- Foster cross-departmental collaboration, eliminate organizational silos, and promote a culture focused on shared company goals.
- Ensure sound financial management of the department, particularly regarding budgets, profitability, maintenance contracts, and recurring revenue.
- Actively contribute to business development by supporting customer retention and identifying improvement and growth opportunities.
- Deliver a positive and professional experience to clients, employees, and internal partners.
- Act as an ambassador for company values and promote a culture of excellence, collaboration, continuous improvement, and accountability.
Your background and your strengths
You stand out for your human-centric approach, sharp business acumen, and natural ability to inspire trust. You are recognized for balancing long-term strategic vision with active field presence, allowing you to navigate a dynamic and constantly evolving environment with ease. Rigorous, driven by a strong desire for continuous improvement and a genuine commitment to the company’s success, you care deeply about building lasting relationships and championing Zéro-C’s values. Specifically, your background and skills translate into:
- Experience in HVAC, refrigeration, building mechanics, or a similar technical environment.
- Professional background as a Service Director, Operations Director, Branch Manager, Maintenance Manager, Service Manager, or in an equivalent role.
- Experience managing multidisciplinary teams combining technical, administrative, sales support, and customer service functions.
- Experience monitoring the operational and financial performance of a department or business unit.
- Understanding of issues related to maintenance contracts, quotations, service revenue growth, and customer retention.
- Mobilizing leadership, ability to empower teams, and aptitude for creating a collaborative culture.
- Excellent communication skills in French and English.
- Strong problem-solving and priority-management skills.
What we offer you
- Competitive salary based on your skills, abilities, and experience.
- Dental, supplemental health, and life insurance.
- Group RRSP.
- Telemedicine.
- Paid time off to recharge and unwind.
- Skills development and ongoing professional support.
- Personalized onboarding and integration from day one.
- Occupational health and safety.
- On-site parking with electric vehicle charging stations.
- Corporate clothing provided and casual dress in daily life.
- Company events to strengthen team spirit.